Privacy policy

Effective date: 15 July 2025

Who we are

Reflexo is a sole trader reflexology business operated by Janine Boyce in Maidenhead, Berkshire, United Kingdom.

Your privacy matters

At Reflexo, your privacy is a top priority. We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (GDPR) and all relevant data protection laws.

What information we collect

• Contact details: Name, email address, phone number, and address.
• Health information: Details about your health, medical history, and any information relevant to your treatment.
• Booking information: Appointment dates, times, and communication preferences.

How we use your information

• To arrange and confirm appointments via your preferred method (email or text).
• To send invoices and treatment reminders.
• To provide safe, effective reflexology treatments tailored to your needs.
• To comply with legal, insurance, and professional requirements.
• We may request a testimonial, but you are never obliged to provide one.

Confidentiality and data security

• All personal and health information is treated with the strictest confidentiality.
• Your data is never shared, sold, or made publicly available unless required by law or with your explicit consent.
• We use secure systems and procedures to protect your information from unauthorised access or disclosure.

Communication preferences

• We will only contact you to arrange treatments, send invoices, or discuss your care.
• No marketing or unrelated correspondence will be sent.
• Your communication preferences will be recorded at your first booking and respected at all times.

Your rights

You have the right to:

• Access the information we hold about you.
• Request corrections to your data if it is inaccurate or incomplete.
• Request deletion of your data (subject to legal and insurance requirements).
• Withdraw consent for us to use your data at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.

Data retention

• Treatment records are kept for 7 years after your last appointment, as required by insurance and professional guidelines.
• Children’s records are kept until the child is 25 (or 26 if treated at age 17).

Contact details

If you have any questions or wish to exercise your rights, please contact:

Janine Boyce
Reflexo
Email: janine@reflexo.co.uk
Phone: 07799 623623

Additional notes

• We do not transfer your data outside the UK/EU without your consent.
• If you choose not to become a client, your initial enquiry details will be deleted.
• We will update this policy as needed and notify you of any significant changes.